At Kayla Journeys, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or refund in accordance with the policy below.
Eligibility for Returns
- Items must be unused, in their original packaging, and in the same condition as received.
- Returns must be requested within 7 days of the delivery date.
- Certain products, such as personal use items that cannot be resold for hygiene or safety reasons, may not be eligible for return.
Process for Returns
- To initiate a return, please contact us at [email protected] within 7 days of receiving your order, providing your order number and reason for return.
- Once your request is reviewed, we will provide instructions for returning the item.
- Customers are responsible for shipping costs related to returns, unless the return is due to a defect or incorrect item sent by us.
Refunds
- Refunds are issued only after the returned item is inspected and approved.
- If approved, refunds will be processed within 10 business days of receiving the returned product.
- Since we operate with cash on delivery only depending on customer preference.
Exchanges
If you would like to exchange an item for a different size, model, or color, please contact us within 7 days of receiving your order. Exchanges are subject to stock availability.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us at [email protected] within 48 hours of delivery. We will arrange a replacement or a full refund at no additional cost to you.
Non-Returnable Items
- Items not in their original condition or packaging
- Products returned after the 7-day window
- Personal use products that cannot be resold for health or safety reasons